Relevance verified: 04/10/2026
Who We Are
Lucky Block Casino is operated by Entretenimiento Rojo B.V., a company registered under the laws of Curaçao, operating under Curacao Interactive Licensing N.V. under licence number 5536/JAZ. Our Canadian operations are accessible via https://lucky-blockcasino-canada.com/, and our designated point of contact for Canadian privacy matters is located at 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3. You may reach us directly at [email protected] or by telephone at +1 (780) 555-1187.
This Privacy Policy governs the collection, use, disclosure, retention, and protection of personal information provided to or collected by Lucky Block Casino in connection with your use of our platform, including our website, games, promotions, customer support services, and any affiliated tools or applications.
1. Scope and Applicability
This Privacy Policy applies to all individuals who interact with Lucky Block Casino as registered players, prospective players, or visitors to our website located at https://lucky-blockcasino-canada.com/. It applies regardless of which device or browser you use to access the platform.
By registering an account, making a deposit, accessing the website, or interacting with any service we provide, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of your personal information as described herein.
If you are a resident of Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation where it applies in substantially similar form. In British Columbia, this includes the Personal Information Protection Act (PIPA BC); in Alberta, the Personal Information Protection Act (PIPA Alberta); and in Quebec, the Act respecting the protection of personal information in the private sector (Law 25). Lucky Block Casino honours the obligations set out in each applicable framework.
This Policy does not apply to third-party websites, software providers, or payment processors that may be linked to or integrated within our platform. Those entities maintain their own independent privacy practices.
2. The Personal Information We Collect
Lucky Block Casino collects personal information that is necessary to operate as a responsible gaming platform, meet our legal obligations under Canadian law, and provide you with the services and promotions available through our website.
Account Registration Information
When you create an account at Lucky Block Casino, we collect:
- Your full legal name
- Date of birth
- Email address
- Residential address, including city, province, and postal code
- Username and password credentials
- Phone number (where provided)
- Preferred currency and language settings
This information is required to establish your identity, confirm that you meet the minimum age requirements applicable in your province (19 years in most provinces; 18 years in Alberta, Manitoba, and Quebec), and maintain the integrity of our account management system.
Identity Verification Information
In compliance with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the reporting obligations overseen by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are required to verify the identity of our players before processing withdrawals and at other stages of your relationship with us. This process, commonly known as Know Your Customer (KYC), may require you to submit:
- Government-issued photo identification (passport, driver’s licence, provincial ID card)
- Proof of address dated within the past three months (utility bill, bank statement, lease agreement)
- Source of funds documentation for large transactions
- Additional identity documents where circumstances require further verification
These documents are processed securely and stored only for as long as required under applicable law.
Financial and Transaction Information
When you make deposits or request withdrawals, we collect information related to those transactions, including:
- Cryptocurrency wallet addresses
- Transaction identifiers on applicable blockchains
- Deposit and withdrawal amounts and timestamps
- Bonus eligibility and wagering activity history
- Third-party payment processor references where applicable
Note that Lucky Block Casino does not store full credit card numbers or sensitive banking credentials. Any fiat on-ramp transactions facilitated through integrated third-party providers are governed by those providers’ own data handling practices.
Gameplay and Activity Data
We collect data about how you use our platform, including:
- Games played, bet amounts, wins, and losses
- Session times, login history, and frequency of visits
- Bonus activations, promo code redemptions, and free spin usage
- Sports betting activity and wagering history
- Self-exclusion status and responsible gambling tool settings
This data helps us deliver the services you’ve signed up for, detect irregular patterns that may indicate problem gambling or fraudulent activity, and comply with our licensing obligations.
Technical and Device Information
Our systems automatically collect certain technical information when you access the platform, including:
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Screen resolution and connection type
- Cookie identifiers and session tokens
- Referral URL and navigation behaviour on our site
This technical information is used to maintain site security, optimise your experience, and support fraud prevention.
Communications and Support Records
If you contact our customer support team via live chat, email ([email protected]), or Telegram, we retain records of those communications, including the content of messages, dates and times, and any outcomes or resolutions reached. These records help us improve the quality of our support and resolve disputes where they arise.
Marketing Preferences
Where you have opted in to receive marketing communications in accordance with Canada’s Anti-Spam Legislation (CASL), we collect your contact details and record the basis on which consent was provided. You may withdraw consent at any time, as described in Section 8 of this Policy.
3. How We Use Your Personal Information
Lucky Block Casino uses your personal information for specific, identified purposes. We do not use your information in ways that would be incompatible with why it was originally collected.
To Operate Your Account and Provide Services
We use your registration and identity information to create and maintain your account, verify your eligibility to play, process your deposits and withdrawals, apply bonuses and promotions, and deliver the games and features available on the platform.
To Comply with Legal Obligations
As an operator subject to anti-money laundering and counter-terrorist financing requirements under FINTRAC, we use identity and financial transaction data to conduct customer due diligence, monitor for suspicious activity, file required reports, and maintain records for the periods required by applicable regulation. These obligations exist independently of any marketing or commercial purpose and cannot be waived.
To Protect Against Fraud and Abuse
We analyse technical, behavioural, and financial information to detect and prevent fraudulent account activity, bonus abuse, identity fraud, multi-accounting, and other conduct that violates our Terms and Conditions or applicable law. This processing is necessary to protect both the platform and legitimate players.
To Support Responsible Gambling
Lucky Block Casino takes its responsible gambling obligations seriously. We use gameplay and behaviour data to identify patterns that may indicate problem gambling, to enforce responsible gambling tools that you activate (including deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion), and to respond appropriately when concerns are flagged by our systems or support team.
To Communicate With You
We use your contact information to send you transactional messages, including account confirmations, deposit and withdrawal receipts, security alerts, and verification requests. These communications are essential to the operation of your account and do not require marketing consent.
Where you have provided consent under CASL, we may also send you promotional communications about bonuses, new games, tournaments, and platform updates. You can opt out of marketing emails at any time.
To Operate and Improve the Platform
We use aggregated and anonymised usage data to understand how players navigate the site, which features are most valued, and where technical improvements should be focused. This does not involve identifying you personally.
To Enforce Our Terms and Resolve Disputes
We retain account and communications records to enforce our Terms and Conditions, investigate complaints, respond to regulatory inquiries, and if necessary, assert or defend legal claims.
4. Legal Basis for Processing
Lucky Block Casino collects and uses personal information only where we have a valid legal basis to do so under PIPEDA and applicable provincial law. The applicable bases are:
Consent. For account registration, marketing communications, and the use of cookies beyond those that are strictly necessary, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time, subject to any legal or contractual limitations.
Contractual Necessity. Processing your registration data, identity verification information, and transaction records is necessary to perform the contract you enter into when you open an account and use our services.
Legal Obligation. Certain processing, including AML/KYC verification, FINTRAC reporting, and record retention, is required by Canadian law and cannot be declined.
Legitimate Interests. We process technical and behavioural data for fraud prevention, security, and responsible gambling monitoring purposes. These legitimate interests are balanced against your privacy rights, and we limit such processing to what is reasonably necessary.
5. Cookies and Similar Technologies
Lucky Block Casino uses cookies, pixel tags, and similar tracking technologies on our website. Cookies are small text files stored on your device that allow our systems to recognise you across sessions, maintain login state, apply your preferences, and gather analytical data about site usage.
Strictly Necessary Cookies. These are essential to the operation of the site and cannot be disabled. They handle session authentication, security functions, and the delivery of features you have specifically requested. No consent is required for these.
Functional Cookies. These remember your preferences and settings, such as language selection and responsible gambling tool configurations. They improve your experience but are not essential. You may disable them without losing access to the platform’s core features.
Analytical Cookies. We use analytics tools to understand how visitors use our site, which pages they visit, how long they stay, and what errors they encounter. This data is processed in aggregate and does not identify you personally. You may opt out via your browser settings or through our cookie preference centre.
Marketing and Tracking Cookies. Where you have provided consent, we may use cookies to tailor promotional content and track the effectiveness of marketing campaigns. These can be disabled through our cookie management tool.
You can manage cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.
6. Sharing and Disclosure of Personal Information
Lucky Block Casino does not sell your personal information to third parties. We do not exchange your data for monetary consideration, nor do we allow third parties to use your data for their own commercial purposes without your consent.
We may share your personal information with third parties only in the following circumstances:
Service Providers. We engage carefully selected third-party companies to provide specific services on our behalf, including identity verification and KYC processing, fraud detection and security monitoring, payment facilitation and crypto transaction processing, analytics and technical infrastructure, and customer support tools. These providers access only the information necessary for their specific function and are contractually bound to handle it in accordance with PIPEDA and this Policy.
Game Software Providers. The studios whose games appear on Lucky Block Casino, including Evolution Gaming, Pragmatic Play, Hacksaw Gaming, Big Time Gaming, Nolimit City, Play’n GO, and others, may receive technical data necessary to run their games. This typically does not include identifiable personal information beyond session tokens and device data required for gameplay delivery.
Regulatory and Legal Authorities. We are required to disclose certain information to FINTRAC under Canada’s AML framework. We may also disclose information to law enforcement agencies, courts, or regulatory bodies where required by valid legal process, court order, or applicable law. Where legally permitted, we will notify you of such disclosure.
Business Transfers. If Lucky Block Casino undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure that the receiving party is bound to equivalent privacy protections.
With Your Consent. We may share your information in any other manner with your explicit consent.
7. International Data Transfers
Lucky Block Casino is operated by Entretenimiento Rojo B.V., incorporated in Curaçao. Personal information you provide may be transferred to, stored in, or accessed from jurisdictions outside Canada, including Curaçao and the countries where our service providers operate.
When personal information is transferred outside Canada, we take steps to ensure that it receives a level of protection comparable to the standards required under PIPEDA. This includes entering into data processing agreements with service providers and contractual clauses that require them to protect your information appropriately.
You acknowledge by using the platform that cross-border transfers of this nature are an inherent part of the service and consent to them on that basis.
8. Your Privacy Rights
As a Canadian resident, you have specific rights with respect to your personal information held by Lucky Block Casino.
Right of Access. You have the right to request access to the personal information we hold about you, including information about how it is being used and with whom it has been shared. We will provide this information within 30 days of receiving a written request.
Right to Correction. If the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will update records within a reasonable time and inform any third parties to whom the incorrect information was disclosed where appropriate.
Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal. Some services may become unavailable if you withdraw consent to processing that is necessary for their delivery.
Right to Opt Out of Marketing. You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. We will action opt-out requests within 10 business days, as required under CASL.
Right to Lodge a Complaint. If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca. In Alberta, BC, or Quebec, you may also contact the relevant provincial privacy commissioner.
To exercise any of the rights listed above, please contact us in writing at [email protected] or by post to 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3. We may require you to verify your identity before processing your request.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes.
The following general retention periods apply:
Account information is retained for the duration of your active account and for a period of five years following account closure or the last recorded transaction, in accordance with FINTRAC requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Identity verification documents submitted as part of the KYC process are retained for a minimum of five years from the date of the last business transaction, as required by Canadian AML legislation.
Financial transaction records are retained for a minimum of five years in compliance with FINTRAC obligations.
Customer support communications are retained for a period of two years from the date of the interaction, or longer where relevant to ongoing disputes or regulatory matters.
Marketing consent records are retained for as long as you hold an account with us and for a reasonable period thereafter, to demonstrate CASL compliance.
Technical and analytical data may be retained in anonymised form for longer periods for the purpose of platform improvement and fraud pattern analysis.
When personal information is no longer required, it is deleted or anonymised in a secure manner.
10. Security of Your Personal Information
Lucky Block Casino implements administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. These measures are designed to protect against unauthorised access, disclosure, alteration, loss, or destruction.
Specific measures include:
- SSL/TLS encryption for all data in transit between your device and our servers
- Encryption of sensitive data at rest, including identity documents and payment-related information
- Access controls that limit employee access to personal information on a need-to-know basis
- Multi-factor authentication requirements for administrative access to account systems
- Regular security assessments and penetration testing
- Incident response procedures to address data breaches promptly and in compliance with applicable breach notification obligations
In the event of a breach that creates a real risk of significant harm to you, we will notify the Office of the Privacy Commissioner of Canada and, where required, notify you directly, in accordance with PIPEDA’s mandatory breach reporting requirements.
No system is completely immune to security risks. We encourage you to use a strong and unique password for your account, enable two-factor authentication where offered, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
11. Children and Minors
Lucky Block Casino is not directed at or intended for individuals under the applicable minimum gambling age in their province. The minimum age to create an account and gamble on our platform is 19 years in most Canadian provinces and territories, and 18 years in Alberta, Manitoba, and Quebec.
We do not knowingly collect personal information from individuals below these age thresholds. If we become aware that a minor has registered an account or provided personal information, we will close the account, delete the information, and return any funds to the depositing wallet where technically possible.
If you believe a minor has accessed our platform, please contact us promptly at [email protected].
12. Responsible Gambling and Related Data Use
Lucky Block Casino takes responsible gambling seriously, and this commitment extends to how we handle personal data in this context. We use gameplay and account data to support responsible gambling monitoring, which may include:
- Flagging accounts exhibiting patterns associated with problem gambling behaviours
- Enforcing voluntary responsible gambling limits set by the player
- Applying mandatory exclusions or intervention steps where required
- Sharing relevant information with organisations like Gambling Therapy or provincial responsible gambling programmes where you have requested referral or where a mandatory referral is required
Responsible gambling data, including self-exclusion records, are handled with particular care given their sensitivity. They are retained for the duration of any self-exclusion period and for a reasonable period thereafter to prevent re-registration in violation of the exclusion.
For immediate support, Canadian players can contact ConnexOntario at 1-866-531-2600, visit responsiblegambling.org, or contact the Problem Gambling Help Line at 1-888-230-3505.
13. Marketing Communications and CASL
Lucky Block Casino sends marketing communications only to individuals who have provided express or implied consent in accordance with Canada’s Anti-Spam Legislation (CASL).
Express consent is obtained where you actively tick a box, select an option, or otherwise affirmatively indicate that you wish to receive promotional communications. Implied consent may arise in limited circumstances, such as where you have an existing business relationship with us and have not opted out.
Each marketing email we send includes a clear and functional unsubscribe mechanism. Processing your unsubscribe request will be completed within 10 business days. We do not charge a fee for processing opt-out requests.
We do not purchase or use third-party marketing lists. All promotional communications from Lucky Block Casino are directed only to individuals who have a direct relationship with the platform.
14. Third-Party Links and Integrations
Our website may contain links to third-party websites, including game provider pages, payment processor portals, and responsible gambling resources. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.
When you leave https://lucky-blockcasino-canada.com/ by following a link or using an embedded third-party tool, your interactions with that service are subject to that service’s own privacy terms. We encourage you to review those terms independently.
15. Changes to This Privacy Policy
Lucky Block Casino may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. Where changes are material, we will provide notice through a prominent announcement on the website or by direct communication to registered players via email.
We encourage you to review this Policy periodically. Continued use of the platform following the publication of any updated Privacy Policy constitutes acceptance of the changes.
16. How to Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us through any of the following channels:
Email: [email protected]
Telephone: +1 (780) 555-1187
Postal Address: Lucky Block Casino Canada 9700 Jasper Avenue, Floor 15 Edmonton, AB T5J 4C3 Canada
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or to your applicable provincial privacy commissioner.
Gambling involves financial risk. Lucky Block Casino is intended for adults who meet the minimum age requirements in their province. If gambling is negatively affecting your life or the lives of those around you, please seek help. Visit responsiblegambling.org or call ConnexOntario at 1-866-531-2600.