Relevance verified: 04/10/2026
Lucky Block Casino is committed to operating with full legal transparency and in accordance with applicable regulatory requirements. This page provides a comprehensive overview of the legal framework under which Lucky Block Casino operates, including licensing details, corporate information, compliance obligations, and the rights and protections available to players in Canada.
Legal Operator Information
Lucky Block Casino is operated by Entretenimiento Rojo B.V., a company incorporated and registered under the laws of Curaçao. The company holds a valid gaming licence issued by the competent authority in that jurisdiction and is authorised to offer online casino and sports betting services to eligible players in permitted territories, including Canada.
Legal entity name: Entretenimiento Rojo B.V. Jurisdiction of incorporation: Curaçao Registered address: Korporaalweg 10, Willemstad, Curaçao Contact address (Canada operations): 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3 Customer support email: [email protected] Customer support telephone: +1 (780) 555-1187
Gaming Licence
Lucky Block Casino holds a licence issued by the Curaçao Gaming Control Board, the regulatory body responsible for overseeing and licensing online gambling operators registered under Curaçao law.
Licence number: 5536/JAZ Licence type: Master Licence for remote gambling services, covering casino games, live dealer games, slots, and sports betting Issuing authority: Curaçao Gaming Control Board Regulatory jurisdiction: Curaçao
The Curaçao Gaming Control Board operates under the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63) and subsequent amendments. The licence authorises Entretenimiento Rojo B.V. to conduct online gambling activities on a commercial basis, subject to ongoing compliance with the conditions and obligations prescribed by the regulator.
Players may verify the validity and standing of the licence by contacting the Curaçao Gaming Control Board directly or by reviewing the licence documentation available through the operator upon written request.
Territorial Scope of Services
Lucky Block Casino provides its services to players in jurisdictions where online gambling with a foreign-licensed operator is not explicitly prohibited by applicable law. The platform accepts registrations from Canadian players in all provinces and territories where such activity is not restricted by provincial legislation.
Players located in jurisdictions where accessing foreign-licensed gambling services is expressly prohibited by law are not permitted to register or play. It is the responsibility of each individual player to determine whether accessing Lucky Block Casino is lawful in their specific province or territory prior to registration.
Important notice for Ontario residents: Lucky Block Casino is not registered or licensed under the Alcohol and Gaming Commission of Ontario (AGCO) regulatory framework. Players based in Ontario who choose to access Lucky Block Casino do so outside the provincially regulated market. The AGCO regulatory framework provides specific consumer protections and dispute resolution mechanisms that apply exclusively to AGCO-registered operators. Players in Ontario are encouraged to familiarise themselves with the distinction between provincially regulated and foreign-licensed platforms before proceeding.
Age Verification and Eligibility
Access to Lucky Block Casino is strictly restricted to individuals who meet the minimum legal age for gambling in their province of residence. In accordance with applicable Canadian provincial law, the minimum age requirements are as follows:
- 19 years of age and older: British Columbia, Ontario, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Northwest Territories, Nunavut, and Yukon
- 18 years of age and older: Alberta, Manitoba, and Quebec
No individual under the applicable minimum age is permitted to register, deposit, or participate in any gambling activity on the platform. Lucky Block Casino applies mandatory age and identity verification procedures at the time of account registration and prior to the processing of any withdrawal. Accounts where age verification cannot be completed to the satisfaction of our compliance team will be suspended pending resolution.
Any winnings accrued by a player who is subsequently found to be under the minimum legal age will be void and forfeited. Lucky Block Casino reserves the right to request documentary proof of age and identity at any point in the player lifecycle.
Know Your Customer (KYC) Policy
Lucky Block Casino maintains a Know Your Customer programme in accordance with international anti-money laundering standards and the licence conditions imposed by the Curaçao Gaming Control Board. The purpose of KYC procedures is to verify player identity, confirm the legitimacy of funds used for gambling activity, and prevent the platform from being used for unlawful purposes.
Players may be required to submit the following documentation at various stages of their account activity:
Identity verification: A government-issued photo identification document, such as a passport, provincial driver’s licence, or national identity card. The document must be current and legible.
Address verification: A utility bill, bank statement, or government correspondence issued within the preceding three months, clearly displaying the player’s full name and residential address.
Payment method verification: Documentation confirming ownership of the payment method used for deposits or withdrawals, which may include a bank statement, screenshot of a cryptocurrency wallet address, or other supporting evidence as requested.
Source of funds: In circumstances where deposit volumes or withdrawal requests are of a level that requires additional scrutiny, Lucky Block Casino may request documentation evidencing the lawful origin of funds, such as payslips, tax documentation, or a bank statement showing income.
All KYC documentation submitted to Lucky Block Casino is processed confidentially and retained in accordance with applicable data protection requirements. Players are encouraged to complete identity verification proactively rather than waiting until a withdrawal is requested, in order to avoid processing delays.
Anti-Money Laundering (AML) Policy
Lucky Block Casino maintains an Anti-Money Laundering policy consistent with international Financial Action Task Force (FATF) recommendations and the requirements of the Curaçao Gaming Control Board. The operator is committed to ensuring that its platform is not used as a vehicle for money laundering, terrorist financing, or any other form of financial crime.
The AML programme at Lucky Block Casino includes the following core components:
Transaction monitoring: All financial activity on the platform is subject to ongoing monitoring. Unusual patterns, including structuring of deposits, rapid recycling of funds with minimal gambling activity, or significant deposits followed by immediate withdrawal requests, may trigger enhanced due diligence procedures.
Enhanced due diligence: Players identified as presenting a higher risk profile, including those in higher-risk jurisdictions or those undertaking high-value transactions, may be subject to additional verification measures.
Suspicious activity reporting: Where Lucky Block Casino identifies activity that it reasonably suspects may constitute money laundering or terrorist financing, the operator is obligated to report such activity to the relevant authorities in accordance with applicable law.
Staff training and oversight: Compliance personnel responsible for AML monitoring receive regular training and operate under the direction of a designated compliance officer.
Record retention: All transaction records, verification documents, and compliance-related correspondence are retained for a minimum period in accordance with the requirements of the applicable regulatory framework.
Players are advised that failure to cooperate with KYC and AML requests may result in account suspension or closure, and that funds in non-compliant accounts may be withheld pending satisfactory resolution.
Data Protection and Privacy
Lucky Block Casino processes personal data in accordance with its published Privacy Policy, available at https://lucky-blockcasino-canada.com/privacy-policy/. The operator applies technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction.
The platform uses Secure Socket Layer (SSL) encryption technology to protect data transmitted between the player’s device and the operator’s servers. Account credentials are stored using industry-standard security practices, and access to player data is restricted to authorised personnel on a need-to-know basis.
Players have the right to request access to the personal data held about them, to request correction of inaccurate data, and to request deletion of their data subject to applicable legal retention requirements. Data subject requests may be submitted by email to [email protected].
Personal data collected by Lucky Block Casino is used for the purposes of account management, identity and age verification, transaction processing, fraud prevention, regulatory compliance, and, where the player has consented, direct marketing communications. Data is not sold to third parties for commercial purposes unrelated to the operation of the platform.
Responsible Gambling Obligations
Lucky Block Casino is committed to providing a gambling environment that supports player well-being and promotes responsible play. The operator maintains a responsible gambling policy and provides a range of player protection tools, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.
Players who wish to apply any of these tools may do so by contacting the support team at [email protected], by calling +1 (780) 555-1187, or through the 24/7 live chat function on the website. Responsible gambling tools are implemented without delay, and reductions to limits take effect immediately. Increases are subject to a mandatory cooling-off period.
Players seeking external support in relation to problem gambling may contact the following organisations:
- ConnexOntario: 1-866-531-2600 (Ontario, 24/7)
- Alberta Gambling Helpline: 1-800-522-4700 (24/7)
- Problem Gambling Helpline BC: 1-888-795-6111 (24/7)
- Gambling Helpline Manitoba: 1-800-463-4673 (24/7)
- Gamblers Anonymous Canada: gamblersanonymous.org
- Gambling Therapy: gamblingtherapy.org
- BeGambleAware: begambleaware.org
Full details of the responsible gambling framework at Lucky Block Casino are set out on the dedicated Responsible Gambling page at https://lucky-blockcasino-canada.com/responsible-gambling/.
Dispute Resolution
Lucky Block Casino endeavours to resolve all player complaints and disputes promptly and fairly. Players who have a complaint arising from their account, a transaction, a bonus, or the conduct of a game are encouraged to contact the support team in the first instance.
Step 1: Direct contact with Lucky Block Casino Submit your complaint in writing to [email protected], including your account details, a clear description of the issue, and any supporting documentation. The support team will acknowledge receipt of your complaint and provide a substantive response within a reasonable timeframe.
Step 2: Formal complaint escalation If the initial response does not resolve your complaint to your satisfaction, you may request that the matter be escalated for formal review by a senior member of the compliance team. The operator will provide a final written position on the complaint following that review.
Step 3: Regulatory or alternative dispute resolution Players who remain dissatisfied following the operator’s final position may seek recourse through the Curaçao Gaming Control Board, which has jurisdiction over complaints against licenced operators. Information regarding the complaint process is available through the regulator directly.
Players in Canada who are accessing the platform from outside the provincially regulated market should note that provincial gambling regulators such as the AGCO do not have jurisdiction over disputes involving foreign-licensed operators.
Amendments to This Page
Lucky Block Casino reserves the right to update the information contained on this page as required by changes in the operator’s legal structure, licensing status, or applicable regulatory requirements. Material changes will be communicated to players through the platform. Continued use of Lucky Block Casino following any such changes constitutes acceptance of the updated information.
For any questions regarding the legal and regulatory status of Lucky Block Casino, please contact us at [email protected] or by telephone at +1 (780) 555-1187.