Relevance verified: 04/10/2026
1. Who We Are and How to Reach Us
Lucky Block Casino Canada is operated at 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3. The platform is made available to Canadian players through Entretenimiento Rojo B.V., which holds a valid gaming licence issued by Curacao Interactive Licensing N.V. (Licence No. 5536/JAZ).
If you have questions, concerns, or requests related to this Privacy Policy or the personal information we hold about you, our team can be reached through the following channels:
Email: [email protected] Phone: +1 (780) 555-1187 Address: 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3
We take privacy inquiries seriously and aim to respond to all written requests within 30 days of receipt.
2. The Legal Framework We Follow
Lucky Block Casino Canada collects, uses, and discloses personal information in accordance with Canada’s federal and applicable provincial privacy legislation. The primary statutes governing our practices include:
The Personal Information Protection and Electronic Documents Act (PIPEDA) sets the baseline standard for how private-sector organisations in Canada handle personal data. We collect only what we genuinely need, use it for the purposes we disclose, and protect it with appropriate safeguards.
Alberta’s Personal Information Protection Act (PIPA) applies to personal information collected in the course of commercial activity within the province and imposes requirements substantially similar to PIPEDA, along with certain province-specific obligations.
Canada’s Anti-Spam Legislation (CASL) governs any commercial electronic messages we send to players, including promotional emails, bonus notifications, and account-related communications. We will only send marketing messages with your express or implied consent, and every such message will include a clear, functional unsubscribe mechanism.
Applicable anti-money laundering obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) require us to conduct customer due diligence, verify identity at specific thresholds, and report certain transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). These obligations exist independently of your consent.
Age verification and responsible gambling standards require us to collect and retain information sufficient to confirm that players are of legal gaming age in their province of residence (19 years of age or older in most Canadian provinces, and 18 years of age or older in Alberta, Manitoba, and Quebec).
3. What Personal Information We Collect
The personal information we collect depends on how you interact with Lucky Block Casino Canada. We do not collect more than is reasonably necessary for the purposes described in this Policy.
Information you provide directly at registration and during gameplay:
When you create an account, you provide basic identifying information including your full name, date of birth, email address, and a chosen username. We require your date of birth to verify that you meet the legal gaming age requirement in your province.
Identity and address verification documents:
To comply with Canadian anti-money laundering requirements and to process withdrawals, we may request a government-issued photo identification document such as a passport, provincial driver’s licence, or national identity card. We may also request a secondary document confirming your residential address, such as a recent utility bill or bank statement. These documents are treated with heightened care and are not used beyond the purposes of identity verification and regulatory compliance.
Financial and transaction information:
Because Lucky Block Casino Canada operates as a cryptocurrency casino, the financial information we process includes your crypto wallet addresses, transaction hashes on the relevant blockchain networks, and records of deposits, wagers, withdrawals, and bonus activity. We do not store traditional payment card numbers, banking credentials, or Interac credentials. Blockchain transactions are publicly verifiable by nature of the technology and are not made private by our internal practices.
Technical and usage information:
When you access the website at https://lucky-blockcasino-canada.com/, our systems automatically collect certain technical information including your IP address, the type and version of browser you are using, your operating system, the pages you visit, the duration of your sessions, and referral URLs. This information is used for security monitoring, fraud prevention, platform optimisation, and compliance purposes.
Communications:
If you contact us by email at [email protected], by phone at +1 (780) 555-1187, through the live chat function on the site, or through the Lucky Block Telegram channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
Responsible gambling self-assessments:
If you use any responsible gambling tools on the platform including deposit limits, session limits, loss limits, or self-exclusion requests, we record the details of those settings and the reasons you provide, where applicable. This information is used to honour your preferences and forms part of our obligations under responsible gambling standards.
Cookies and similar tracking technologies:
Our website uses cookies and comparable technologies to support core functionality, remember your preferences, and analyse how the platform is used. A separate Cookie Policy, available at https://lucky-blockcasino-canada.com/cookie-policy/, explains the specific categories of cookies in use, their purpose, and how to manage your cookie preferences.
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes, each of which is grounded in a legitimate legal basis under applicable Canadian privacy law:
Account creation and management. We use your registration details to open and maintain your player account, authenticate your identity on each login, and communicate account-related information to you. This use is necessary to perform the agreement between you and Lucky Block Casino Canada.
Age verification. Confirming that every player is of legal gaming age in their province of residence is a legal and regulatory obligation. The date of birth you provide at registration, along with any identity documents submitted, is used for this specific and non-negotiable purpose.
Processing transactions. Your crypto wallet addresses and transaction records are necessary to process deposits, calculate wager returns, credit bonus funds, and process withdrawal requests accurately and on time.
Anti-money laundering and financial crime prevention. Canadian law requires us to carry out customer due diligence, maintain records of transactions meeting defined thresholds, and report specified transactions and suspicious activities to FINTRAC. These activities are legal obligations and proceed regardless of consent.
Fraud prevention and account security. Technical data including your IP address, login history, and session patterns is analysed to detect unusual activity, potential account takeovers, and fraudulent transactions. Identifying fraud before it causes harm protects both players and the integrity of the platform.
Responsible gambling support. Records of your responsible gambling settings, account activity patterns, and any self-exclusion requests are used to enforce your chosen limits, identify players who may be showing signs of harmful play, and provide appropriate support or referrals.
Customer support. When you reach out to us for help, the information you provide and the history of your account is used to resolve your query and follow up where needed.
Marketing communications (with consent). If you have given us permission under CASL to send marketing messages, we may contact you by email with information about current promotions, new games, bonus offers, and platform updates. You can withdraw this consent at any time by clicking the unsubscribe link in any email or by writing to [email protected].
Platform improvement and analytics. Aggregated and de-identified usage data is analysed to understand how players use the platform, which features work well, and where improvements can be made. We do not use identifiable personal information for these analytics unless required for a specific and disclosed purpose.
Legal compliance. We use and retain personal information as required to comply with applicable laws, respond to valid legal process, cooperate with regulatory authorities, and enforce our Terms and Conditions.
5. Sharing Your Personal Information
We do not sell your personal information to third parties. We share personal information only in the following circumstances, and only to the extent necessary for each purpose:
Game and platform technology providers. The casino games available at Lucky Block Casino Canada are supplied by third-party software studios including Evolution Gaming, Pragmatic Play, Hacksaw Gaming, Big Time Gaming, Nolimit City, Play’n GO, Yggdrasil, NetEnt, Microgaming, and others. These providers may process gameplay data in the ordinary course of delivering their services. Providers with access to personal information are contractually required to handle it in accordance with applicable privacy standards and are prohibited from using it for their own marketing purposes.
Cryptocurrency infrastructure and on-ramp services. If you use the integrated on-site service to purchase cryptocurrency using a payment card, that transaction is processed through a third-party provider operating under its own terms and privacy policy. Lucky Block Casino Canada does not receive or store payment card numbers from this process.
Identity verification services. We may use third-party identity verification services to assist with Know Your Customer (KYC) obligations, particularly when processing withdrawal requests. These services process government-issued identity documents for the sole purpose of verifying your identity and confirming that information you have provided is accurate.
FINTRAC and other regulatory authorities. As required under the PCMLTFA, we submit transaction reports and, where applicable, suspicious transaction reports to FINTRAC. We may also respond to lawful requests from other Canadian federal or provincial regulatory or law enforcement authorities. These disclosures are legal obligations and do not require your consent.
Customer support and communication platforms. Third-party platforms supporting our live chat, email ticketing, and Telegram bot functions may process the content of communications you send to our support team. These providers are subject to contractual data protection obligations and are not permitted to use your information for their own purposes.
Professional advisors. Legal counsel, auditors, and similar professional advisors may have access to personal information on a confidential, need-to-know basis in connection with the services they provide to Lucky Block Casino Canada.
Business transfers. In the event of a merger, acquisition, or sale of all or a material portion of our business, personal information may be transferred to the acquiring entity. In that case, we will notify affected users before their personal information becomes subject to a different privacy policy.
We do not transfer personal information outside Canada without ensuring that the receiving jurisdiction provides a comparable level of protection, or that appropriate contractual safeguards are in place.
6. Cookies and Tracking Technologies
Lucky Block Casino Canada uses cookies and similar tracking tools to operate the website, improve your experience, and understand how players interact with different parts of the platform.
The categories of cookies in use on https://lucky-blockcasino-canada.com/ include strictly necessary cookies required for the site to function (including session management and security tokens), functional cookies that remember your preferences, and analytical cookies used to measure site performance. We do not use cookies to build advertising profiles or track you across unrelated third-party websites.
You can manage cookie settings through your browser preferences. Blocking or deleting certain categories of cookies may limit some functionality of the platform. Full details of the cookies we use, their specific purpose, and your management options are provided in the Cookie Policy at https://lucky-blockcasino-canada.com/cookie-policy/.
7. Retention of Personal Information
We retain personal information only for as long as it is needed for the purposes described in this Policy, or as required by applicable law.
Account information is retained for the duration of your active account relationship with Lucky Block Casino Canada. If your account is closed, core account records including registration details and transaction history are retained for a minimum of five years to meet our obligations under the PCMLTFA. Where provincial law imposes a longer retention period, that longer period applies.
Identity verification documents are retained for the period required under anti-money laundering regulations following the verification process.
Customer support communications are retained for up to two years following the close of the relevant matter, unless a longer period is required for legal reasons.
Marketing consent records are retained for as long as necessary to demonstrate compliance with CASL, including records of when and how consent was obtained and any subsequent withdrawal of consent.
When personal information is no longer needed and no legal requirement compels its retention, we securely delete or anonymise it.
8. Your Rights as a Canadian Player
Canadian privacy law gives you meaningful rights over your personal information. Lucky Block Casino Canada is committed to honouring these rights in a straightforward and timely manner.
Right of access. You have the right to request confirmation of whether we hold personal information about you, and if so, to receive a copy of that information. We will respond to access requests within 30 days. In rare circumstances where a longer period is genuinely necessary, we will notify you of the delay and the reason for it.
Right to correction. If you believe that personal information we hold about you is inaccurate or incomplete, you can request a correction. We will either correct the information or, where we disagree with the correction, note your request in the record.
Right to withdraw consent. Where we process your personal information on the basis of your consent, including marketing communications, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.
Right to complain. If you are not satisfied with how we have handled your personal information or your privacy request, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with the applicable provincial privacy commissioner in your province of residence.
To exercise any of these rights, contact us at [email protected] or write to us at 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3. We will ask you to verify your identity before fulfilling a request, to ensure that personal information is not disclosed to someone who is not entitled to receive it.
9. Security Measures
We apply security safeguards that are appropriate to the sensitivity of the personal information we hold. Measures in place include:
SSL/TLS encryption across all data transmitted between your browser and https://lucky-blockcasino-canada.com/, protecting your information during transmission. Blockchain transaction verification, which provides an immutable and transparent record of cryptocurrency movements. Access controls that limit employee and contractor access to personal information on a strict need-to-know basis. Regular security assessments and monitoring to identify and address potential vulnerabilities. Password hashing and secure credential storage practices.
No security system can guarantee absolute protection against every form of unauthorised access. In the event of a security incident affecting your personal information, we will notify you and the Office of the Privacy Commissioner of Canada in accordance with the requirements of PIPEDA and any applicable provincial legislation.
10. Responsible Gambling and Player Protection
Player wellbeing is a priority at Lucky Block Casino Canada. Personal information plays a direct role in our ability to support responsible gambling.
When you set deposit limits, session time limits, or loss limits through your account settings, those preferences are recorded and enforced by our systems. If you request self-exclusion, we will apply that restriction to your account and retain the record for the duration of the exclusion and beyond.
If our systems or support team identify patterns of play that may indicate harmful behaviour, we may contact you with information about available support resources. This proactive contact does not require your separate consent and forms part of our responsible gambling obligations.
Players experiencing difficulties with gambling can contact ConnexOntario at 1-866-531-2600 or visit responsiblegambling.org. The platform also participates in Gambling Therapy and BeGambleAware support frameworks.
Lucky Block Casino Canada is accessible only to players who are of legal gaming age in their province of residence: 19 years of age or older in most provinces and territories, and 18 years of age or older in Alberta, Manitoba, and Quebec.
11. Minor Players
We do not knowingly allow any individual under the legal gaming age in their province of residence to create an account or access real-money games on Lucky Block Casino Canada. If we discover or reasonably suspect that an account holder is underage, we will suspend the account immediately, conduct a review, and where confirmed, close the account and process any applicable refunds in accordance with applicable law.
If you believe a minor has registered on the platform, please contact us immediately at [email protected].
We encourage parents and guardians to use parental control tools to limit minors’ access to gambling websites. Independent filtering services are available for this purpose.
12. Marketing and Commercial Electronic Messages
Lucky Block Casino Canada may send you promotional emails about bonuses, new game releases, tournament announcements, and other platform offers if you have provided your consent in accordance with CASL at the time of registration or through a subsequent opt-in.
Every marketing message we send will:
Clearly identify Lucky Block Casino Canada as the sender; include our mailing address at 9700 Jasper Avenue, Floor 15, Edmonton, AB T5J 4C3 and contact email at [email protected]; and contain a functional unsubscribe mechanism that you can use free of charge at any time.
Unsubscribe requests will be processed within ten business days. Unsubscribing from marketing communications does not affect your receipt of transactional or account-related messages, which we may send without your separate consent as they are necessary to the administration of your account.
Promotional alerts and no-deposit bonus notifications are also shared through the Lucky Block Telegram channel at https://t.me/luckyblockcasino and via our official social media accounts on Instagram at https://www.instagram.com/play.lblock and X (formerly Twitter) at https://x.com/_luckyblock. Accessing those channels operates under the terms of the respective platforms, and you can stop following them at any time.
13. Third-Party Links and External Platforms
The website at https://lucky-blockcasino-canada.com/ may include links to third-party platforms including game providers, payment on-ramp services, responsible gambling organisations, and social media channels. Once you follow a link to an external site, that site’s own privacy policy applies. Lucky Block Casino Canada has no control over, and accepts no responsibility for, the privacy practices of external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. When we make changes that are material to how we handle your personal information, we will notify you by email at the address registered to your account and by posting a notice on https://lucky-blockcasino-canada.com/. Continued use of the platform after a notified change takes effect constitutes your acknowledgment of the updated Policy.
15. Contact Us
All privacy-related requests, questions, and complaints should be directed to:
Lucky Block Casino Canada Privacy Inquiries 9700 Jasper Avenue, Floor 15 Edmonton, AB T5J 4C3
Email: [email protected] Phone: +1 (780) 555-1187
If you are not satisfied with our response to your privacy inquiry, you may escalate your complaint to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or to your provincial privacy commissioner.